Shipping Policy

- We take great care in packing your orders to ensure they reach you safely. In the rare event your order arrives in a tampered or damaged state, please send us photos of the product and packaging within 24 hours of delivery. This helps us promptly address the issue and coordinate with our courier partners for appropriate resolution.

- Instances of missing items or tampering are extremely rare. However, if you suspect any tampering, kindly take a video before opening your package and contact our support team at support@mymuse.in immediately. If you receive an SMS or email confirming delivery but have not received the parcel, please inform our team within 24 hours for assistance.

- MyMuse uses 3rd party courier services and is not liable for delays in shipping. We share the approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to the support team to find out more.

- All orders placed before 1PM are dispatched on the same working day (excluding holidays and Sundays). In a case where you want to request a cancellation, please reach out to rk0241749@gmail.com to request for cancellation. Orders cannot be cancelled/altered after they are dispatched from the warehouse. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non- acceptance and return shipping charges will be charged before refunding.