Return Policy

We are fully dedicated to your health, pleasure, and satisfaction. Our products are rigorously tested for quality, and all shipments are carefully inspected prior to shipping.

To initiate a return, please submit a return request within 48 hours of receiving the package, and be sure to include your Order ID. If approved, we will reach out to you to initiate the refund process and arrange a pickup of your order.

Please note, courier charges will be applicable on the reverse pickup in case you choose to return the item. Unfortunately, given the personal nature of our products, we cannot accept the return of items that have been opened, part-consumed, or used.

Returns are typically received and inspected within 7–10 business days. You can choose between a refund to your original payment method (minus any shipping cost, courier charges for the reverse pick-up or gift wrapping charges) or a store credit voucher in the form of Gift Cards, valid for future purchases. COD order refunds require bank details.

Cancellation Policy

Orders can be cancelled within 24 hours of placement, provided they haven’t been shipped.

If Already Shipped:

If the order has been dispatched, we request that you reject the parcel at the time of delivery. Once it is returned to our warehouse, a refund will be processed. Please note that, in this case, a small courier fee will be deducted.

If Parcel is Accepted:

If you've received the parcel, you may still initiate a return—only if the product is unopened and in its original packaging. In such cases, return courier charges will apply.

100 Days warranty for massagers

We offer a 100-day warranty on all our electronic devices, starting from the date of purchase, covering any defects or malfunctions. For extended warranty options, please scan the QR code included with your order or contact us at support@mymuse.in.

1. If your product experiences an issue within the warranty period, please visit our website to raise a return request. Kindly upload a video showcasing the malfunction and a photo of the charging adaptor used.
2. Once we have received and checked your product malfunction video, we will arrange for a pickup and process a replacement.
3. If your location falls outside the serviceable area of our courier partners, we may request you to ship the product back to us. In such cases, we will reimburse up to ₹250 towards the shipping cost. Any amount beyond this will need to be covered by the customer.
4. Once the faulty device is collected, a replacement will be dispatched to your address promptly.

Out of warranty massagers

For assistance with products beyond the warranty period, please reach out to us at support@mymuse.in for further guidance.

Important Notes:

- Replacements or gift cards will be issued in the case of malfunctions, as per the product's warranty. Refunds will not be issued in any case

- If a product purchased using a gift card is returned for any reason, it will not be eligible for a monetary refund. Instead, we can offer a replacement product or re-issue the gift card for the same value, as per the product's warranty.

- Orders placed through marketplace platforms such as Blinkit, Zepto, Swiggy, Amazon, etc.,are not eligible for refunds. However, we can offer a replacement or issue a gift card (credit note) for the order value, as per the product's warranty, in case of a malfunction. If the product is out of stock, a gift card will be issued as compensation.

- Exchanges for different products are not available. Replacements are limited to a new unit of the same product.

- The replacement device does not come with a new warranty. Its warranty period is determined based on the original product's purchase date.

- For all orders purchased through third-party marketplaces (Amazon, Swiggy, Blinkit, etc.), submission of a valid purchase invoice (PDF/PNG) is mandatory for any warranty or replacement request. Requests without an invoice cannot be processed under any circumstances.